Refund policy

REFUND POLICY

All sales are final. Because every order begins processing the moment it is placed, we do not accept returns, exchanges, or refunds for change of mind — including choosing the wrong size or color, no longer wanting the item, or delivery taking longer than expected within our published shipping window.

Damages and issues

Please inspect your order upon reception. If the item is defective or damaged, if you received the wrong item, or if your order never arrives within the delivery window, contact us at support@paccno.com within 14 days of delivery with your order number and a photo of the item next to the shipping label, so that we can evaluate the issue and make it right.

Once we confirm the issue, we will send a replacement or refund your original payment method. You will never pay return shipping for our mistakes, and there is no need to send anything back unless we ask.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@paccno.com

This policy does not limit any rights you have under applicable law.