Shipping policy
SHIPPING POLICY
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing
immediately.
Lost in transit
If your package is lost in transit and is not delivered within the delivery window below, contact us at support@paccno.com and we will make it right.
LOST/MISSING PACKAGES
PACCNO is not liable if the incorrect address is placed during the checkout process. Please make
sure that your billing and shipping address is correct before processing your order. If we have made
an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our
products, you consent that one or more packages may be shipped to you and may get custom fees
when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Central & South America 15-25 Business daysAsia 7-15 Business days
Africa 15-30 Business days
Max delivery time – 20 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
.
For some shipping companies, it takes 2-5 business days for the tracking information to update on
the system. If your order was placed more than 5 business days ago and there is still no information
on your tracking number, please contact us.